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Patient Portal

Medical Center Psychiatry offers the NextGen® Patient Portal which allows patients to communicate with us through a secure, confidential and easy-to-use website. The portal provides 24-hour access to your health information.

When you enroll in the Patient Portal, you will be able to:

  • Correspond online with Medical Center Psychiatry
  • Request appointments and receive appointment reminders
  • Access important health information from your medical record including medications, immunizations, and test results.
  • View medication list and request prescription refills
    Obtain educational information
  • Maintain account information including user name, password, access privileges, and email address.

You will receive notices to your personal email account when there is important information awaiting you in your Patient Portal account.

Click here to Enroll or Log In to the NextGen® Patient Portal.

FREQUENTLY ASKED QUESTIONS

How do I sign up?
To sign up for the Patient Portal, provide your name an email address to the Medical Center Psychiatry staff. You will be given an instruction sheet that includes an enrollment security token. The security token will allow you to log into the system and create your own private user name and password. You must use the security token within 30 days.

You will receive an email from Medical Center Psychiatry with a link to the NextGen® Patient Portal. Click on the link and then click the Enroll Now button. Review the Terms and Conditions and then click I Accept. Next, enter the security token and the email address you provided to our staff and click Submit. Next Create User Name and Create Portal Password.

The system will not accept my security token. What do I do next?
The security token you received is only valid for 30 days. You will need to call Medical Center Psychiatry at (270) 843-5103 (Adult Psychiatry) or (270) 796-2540 (Child & Adolescent Psychiatry) to request a new security token.

I have lost my security token. What do I do?
If you lose your security token, Medical Center Psychiatry can generate a new security token. You will need to call Medical Center Psychiatry at (270) 843-5103 (Adult Psychiatry) or (270) 796-2540 (Child & Adolescent Psychiatry) to request a new security token.

I am still having trouble enrolling. What should I do?
If you have any issues with logging into the Patient Portal, please call (270) 843-5103 (Adult Psychiatry) or (270) 796-2540 (Child & Adolescent Psychiatry).

Can I grant access to my health information to a spouse or caregiver?
We can set up relationships that allow another user to have full or partial access to your account. For example, a husband can grant his wife permission to schedule appointments or a patient can allow his/her mother to renew medications. We can set this up for you or you can manage your own rights and permissions anytime you access your Patient Portal account. Care manager and dependent relationships can be terminated at any time by the care manager, the dependent or Medical Center Psychiatry.

Can I have access to another user’s account such as a dependent, spouse or patient for whom I am a caregiver?
We can set up relationships that allow you as the care manager to have full or partial access to another user’s account. Care manager and dependent relationships can be terminated at any time by the care manager, the dependent or Medical Center Psychiatry.

I had a test or procedure performed at The Medical Center, but I don’t see my results in the Patient Portal.
Our Patient Portal only contains information related to your visits to Medical Center Psychiatry and tests/procedures performed in our office. If you had a test or procedure performed at The Medical Center, your information will be available in the hospital’s patient portal called MyRecord. For more information or to enroll in MyRecord, click here.

Can I pay my bill online through the Patient Portal?
We use a different system for patient billing. You can enroll for online bill pay at www.cfrbilling.com.